Hexon Bikes

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Terms and Conditions

Effective Date: 29 November 2024

Welcome to Hexon Bikes Private Limited (“we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please discontinue use immediately.

1. Definitions

• “Company” refers to Hexon Bikes Private Limited.

• “User” refers to any individual or entity accessing or using our services.

• “Services” include all products, digital platforms, and support offered by Hexon Bikes Private Limited.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old or have parental/guardian consent.

• You have the legal capacity to enter into these Terms.

3. Products and Services

Hexon Bikes Private Limited provides bicycles, bicycle accessories, and related services. While we strive for accuracy, we do not guarantee that product descriptions, pricing, or availability are error-free.

(a) Orders and Payments

• Orders are subject to acceptance and availability.

• Payments must be completed at the time of purchase using approved payment methods.

• The company reserves the right to cancel or refuse orders at its discretion.

(b) Pricing and Taxes

• All prices are listed in rupees and include applicable taxes unless stated otherwise.

• The company reserves the right to change prices without notice.

• Delivery timelines are estimates and may vary due to unforeseen circumstances.

• Shipping costs, if any, will be disclosed at the time of purchase.

(d) Returns and Refunds

• Returns and refunds are governed by our Return Policy, available down below.

4. Intellectual Property

All content on our website and products, including logos, images, text, and designs, is the property of Hexon Bikes Private Limited and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

5. User Responsibilities

By using our services, you agree:

• Not to misuse our website or services in any way.

• To provide accurate and truthful information when placing orders.

• To comply with all applicable laws and regulations.

6. Limitation of Liability

Hexon Bikes Private Limited is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our products or services.

• Delays, interruptions, or errors caused by factors beyond our control.

7. Warranty Disclaimer

Our products and services are provided “as is” without warranties of any kind, express or implied, unless stated otherwise.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Punjab.

9. Amendments to Terms

Hexon Bikes Private Limited reserves the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services signifies acceptance of the updated Terms.

10. Contact Information

For any queries regarding these Terms, please contact us:

Hexon Bikes Private Limited

Address: 1st Floot, 252 Kailash Nagar, Near Oswal Cancer Hospital, Supreme Towers, Sherpur Road, Sherpur Khurd, Ludhiana, Punjab, 141010

Email: hexonbikes01@gmail.com

Phone: +91-98886 90576, +91-92167 90576

Return and Refund Policy

Effective Date: 29 November 2024

At Hexon Bikes Private Limited (“we,” “our,” or “us”), we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item was purchased directly from Hexon Bikes Private Limited (website, physical store, or authorized retailer).

• The return request is made within 15 days from the date of delivery.

• The item is in its original condition (unused, unassembled, and with all original tags, packaging, and accessories).

• Proof of purchase, such as a receipt or order confirmation, is provided.

Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized products.

• Items purchased on clearance or during special sales (unless defective).

• Used or damaged items not caused by a manufacturing defect.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at hexonbikes01@mail.com or +91-98886 90576 to request a return authorization.

2. Provide your order details, proof of purchase, and the reason for the return.

3. Ship the item to the address provided by our team.

• Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved Refunds

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

Partial Refunds

Partial refunds may be granted in the following situations:

• The item is returned without all original components or packaging.

• The item is damaged due to reasons not covered by warranty.

4. Exchanges

If you received a defective or incorrect item, you are eligible for an exchange.

• Contact us within 7-10 days of receiving the item.

• We will provide instructions for returning the incorrect or defective product.

• Replacement items will be shipped at no additional cost.

5. Warranty Claims

Certain products may be covered under a warranty policy. For warranty-related issues, please refer to our Warranty Policy or contact our support team.

6. Cancellation Policy

• Orders may be canceled before shipment for a full refund.

• Once the item has been shipped, the return process will apply.

7. Contact Us